Refund Policy

1. Non-Refundable Fees

Application processing fees are generally non-refundable once submission is completed and processing has begun. This includes:

• Trade Licence application fees
• NOC application processing charges
• Temporary Trading Permit fees
• Licence renewal charges

Note: Processing begins immediately upon successful payment confirmation.

2. Refundable Scenarios

Refunds may be processed in the following specific circumstances:

2.1 Duplicate Payments

In case of accidental duplicate payments for the same application, a refund may be processed after verification. This includes:

• Multiple payments for the same application ID
• System-generated duplicate transactions
• Payment gateway errors resulting in multiple charges

2.2 Failed Applications

Refunds may be considered for applications that fail due to system errors or technical issues:

• Portal system failures during submission
• Payment gateway technical errors
• Server connectivity issues
• Data corruption during transmission

2.3 Cancelled Applications

Applications cancelled before processing begins may be eligible for refund:

• Cancellation within 24 hours of payment
• No processing activities initiated
• Valid cancellation reason provided

3. Failed Transactions

Amounts deducted due to payment gateway failure will be auto-reversed by the issuing bank as per their timelines:

• Failed payment gateway transactions
• Bank server connectivity issues
• Insufficient funds scenarios
• Card authentication failures

Processing Time: Bank reversals typically take 3-7 business days.

4. Refund Process & Timeline

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Email Subject: "Refund Request - [Application ID]"
• Application ID: Your unique application reference number
• Payment Reference: Transaction ID or payment receipt number
• Reason for Refund: Detailed explanation with supporting evidence
• Contact Information: Phone number and email for follow-up
• Supporting Documents: Payment receipts, error screenshots, etc.

6. Refund Timeline

7. Exclusions & Limitations

The following scenarios are NOT eligible for refunds:

• Applications processed and approved
• User errors in application submission
• Incomplete or incorrect information provided
• Change of mind after submission
• Business closure or change of plans
• Applications rejected due to non-compliance

8. Contact Information

For refund-related queries and requests, please contact: